How We Work
Our process for building resilience programs that actually work when things break.
Our Engagement Process
We don't believe in cookie-cutter approaches. Every organization is different. But our process follows a consistent pattern designed to deliver results fast.
Free Discovery Call (30 minutes)
What happens: We learn about your business, current state, and what you're trying to accomplish.
What you get: Honest assessment of whether we're the right fit and initial recommendations.
No pressure. If we're not the right partner, we'll tell you.
Proposal & Scoping
What happens: We send you a detailed proposal with scope, timeline, deliverables, and transparent pricing.
What you get: Clear understanding of what we'll deliver, when, and for how much.
Timeline: Usually within 2-3 business days of our call.
Kickoff & Discovery
What happens: We meet with your team, tour facilities (if needed), review existing documentation, and map your current state.
What you get: Clear understanding of where you are today and what needs to happen.
Your role: Provide access to key stakeholders, documentation, and facilities.
Build & Develop
What happens: We build your program, plans, or capabilities based on what we learned in discovery.
What you get: Regular check-ins, draft deliverables for review, and opportunities to provide feedback.
Your role: Review drafts, provide feedback, validate our assumptions.
Test & Validate
What happens: We test everything through tabletop exercises, walkthroughs, or simulations.
What you get: Confidence that your program actually works under pressure.
Your role: Participate in exercises, identify gaps, help us refine the approach.
Train & Transfer
What happens: We train your team on how to execute and maintain the program.
What you get: Trained team, documented procedures, and everything you need to sustain the program.
Your role: Participate in training, ask questions, take ownership.
Ongoing Support (Optional)
What happens: We provide ongoing support through BCaaS, annual reviews, or ad-hoc consulting.
What you get: Expert support when you need it, without the cost of a full-time hire.
Your choice: You own everything we create. Ongoing support is optional.
What Makes Our Approach Different
We Start with Reality, Not Frameworks
Most consultants start with a framework (ISO 22301, NIST, etc.) and force your organization to fit it. We start by understanding how your organization actually operates today — then build a program that fits your reality.
We Test Everything
Plans that haven't been tested are just expensive documentation. We validate every program through exercises, simulations, or real-world scenarios.
We Train Your Team
A program only works if your team knows how to execute it. We don't just hand over documentation — we train your people to own and maintain it.
We're Transparent About Pricing
No inflated day rates. No surprise fees. No unnecessary scope creep. We tell you upfront what it costs and what you'll get.
We're Consultants First, Vendors Second
We build software, but we're not here to sell you tools you don't need. We regularly work with clients using ServiceNow, Fusion, Castellan, and other platforms. We recommend what fits your needs, not what maximizes our revenue.
Tools & Platforms We Work With
We're platform-agnostic. We've worked with:
- GRC Platforms: ServiceNow, Fusion Risk Management, Castellan, LogicManager
- Collaboration Tools: Microsoft Teams, Slack, SharePoint, Confluence
- Notification Systems: Everbridge, OnSolve, AlertMedia, custom solutions
- Documentation: Word, Excel, SharePoint, Confluence, custom databases
- Our Own Tools: Resilience Planner 360, Navigator, CrisisForge (when appropriate)
Communication & Availability
How often will we communicate?
Depends on the engagement:
- Active projects: Weekly check-ins, more frequent as needed
- BCaaS clients: Monthly reviews, available on-demand
- Crisis situations: Immediate response, 24/7 availability
What if I have questions between meetings?
Email us. We respond within 24 hours (usually much faster). For BCaaS clients, we're available by phone or Teams when you need us.
Do you work across time zones?
Yes. We've worked with clients across the US and internationally. We schedule meetings at times that work for you.
Ready to Get Started?
Book a free 30-minute discovery call. We'll talk through where you are today, where you need to be, and whether we're the right partner to help you get there.
Schedule your call