Resilience Consulting Built for How Your Organization Actually Operates
We design continuity, recovery, and crisis capabilities based on how your people, systems, and leadership act under real pressure — not how a textbook says they should.
Organizations don’t need more shelfware plans or checkbox exercises. They need clear recovery strategies, trained teams, and programs designed for how disruptions actually unfold.
PAI Consulting helps organizations build Business Continuity, Disaster Recovery, and Crisis Management capabilities that work when things break—using real-world experience, not theory, templates, or guesswork.
Our Services
Business Continuity as a Service
Most organizations don’t need a full-time resilience team. They need the right expertise at the right time.
Business Continuity as a Service (BCaaS) gives you ongoing access to experienced continuity, disaster recovery, and crisis management professionals—without the cost, overhead, or rigidity of permanent staffing or one-off consulting engagements.
Under this model, we deliver the same tailored services described above—business continuity, disaster recovery, crisis management, and audits—but in a flexible, on-demand structure that adapts as your needs change.
We don’t lock you into a static scope. We move where the risk is.
How BCaaS Works
We typically start with a defined need—such as developing a continuity plan, conducting BIAs, or stabilizing a program. As risks shift, priorities change, or incidents occur, our focus shifts with you.
For example:
We’re engaged to support Business Continuity planning
A technology disruption escalates into a Disaster Recovery issue
We bring in the appropriate DR or ITIL-aligned specialist to support recovery
Once stabilized, we shift back to continuity, testing, or program improvement
The client doesn’t renegotiate contracts or scramble for new vendors.
We adjust the expertise—you get continuity of support.
Why Organizations Choose BCaaS
Cost efficiency: Lower than hiring and retaining full-time specialists
Flexibility: Scale support up or down based on risk, not headcount
Depth of expertise: Access to senior practitioners across BC, DR, CM, and IT service management
Continuity: One partner who understands your environment, history, and priorities
BCaaS works especially well for organizations where resilience responsibilities are owned by one person or a small team, and where resilience needs fluctuate throughout the year.
Crisis Management
Crisis management is where business continuity and disaster recovery become real. Plans don’t manage incidents—people do.
We design crisis management programs around how your organization actually leads, communicates, and makes decisions under pressure, not around rigid playbooks that assume perfect information and unlimited time.
Our approach recognizes that Business Continuity and Disaster Recovery feed Crisis Management, not the other way around. BIAs inform priorities. DR strategies define technical constraints. Crisis Management brings those inputs together so leaders can make clear, timely decisions during an evolving incident.
For some organizations, this means a full, integrated BC–DR–CM model.
For others, a strong Crisis Management framework—supported by BIAs and targeted recovery strategies—is more effective than maintaining dozens of detailed continuity plans.
We tailor the model to fit your reality.
Our Crisis Management engagements include:
Assessing how leadership currently responds to major incidents
Defining clear roles, authority, and escalation paths
Designing a CM structure that aligns with your culture and operating model
Integrating BIAs and recovery priorities directly into crisis decision-making
Building simple, usable playbooks that guide action without over-prescribing it
We focus on decision clarity, communication flow, and coordination—the factors that actually determine outcomes when disruptions escalate.
Outcome:
A crisis management capability that brings structure to chaos, aligns business and technical priorities, and supports confident leadership—without unnecessary complexity.
Business Continuity
Most organizations already have a continuity strategy—whether they’ve documented it or not. It shows up in how they make decisions during outages, who steps in when leadership is unavailable, and what gets prioritized when things fall apart.
We start there.
Before designing plans or frameworks, we work with your teams to understand how your organization actually manages disruptions today—including informal decision paths, workarounds, communication habits, and leadership behaviors under pressure. This real-world baseline becomes the foundation of your continuity program.
From that understanding, we build a business continuity framework that fits your organization, not a generic model you’re forced to adapt to.
Our approach includes:
Identifying critical functions and services based on real operational behavior
Mapping dependencies as they exist in practice—not just in org charts
Assessing how decisions are made when time and information are limited
Aligning continuity strategies to how your teams already respond, then strengthening the gaps
We tailor every engagement to your organization’s structure, culture, and risk profile. The result is continuity planning that supports how your business actually operates, while still providing clarity, consistency, and accountability when disruption occurs.
Outcome:
A business continuity program that reflects reality, supports real decision-making, and improves how your organization responds—without forcing you into a rigid, artificial framework.
IT Disaster Recovery
From server outages to ransomware, your technical teams need more than a checklist. They need clarity, speed, and the confidence that their response plans actually match reality. We help you design and maintain strategies that align with business impact, not just infrastructure.
We focus on integrating disaster recovery plans within your own organisation's ecosystem, and take the time to get to know you in order to do this.
From critical-national infrastucture through to e-commerce, we have the experience and skillset to support you and your organization.
Evaluate Current State
Our assessments go beyond checklists and compliance—they evaluate your organization's true response capability across IT, operations, crisis management, and business continuity.
We benchmark your program across key domains like leadership, communication, recovery planning, testing, and integration. It’s designed to meet you where you are and map the steps to where you need to be.
Whether you're preparing for regulatory review, stakeholder transparency, or just trying to sleep better at night, we give you the clarity and direction to improve resilience without the guesswork.
Independent Reviews That Validate Your Resilience Posture
Our audit services test whether your program truly performs under pressure. Whether preparing for certification or ensuring internal readiness, we evaluate your organization’s maturity against global standards and provide clear, actionable insights.
Our Audit Services Include:
Mock ISO Certification Audits (ISO 22301, ISO 27001, and related standards):
Simulate the full certification process without the stress. Our mock audits identify compliance gaps, documentation issues, and process weaknesses before the auditors do — giving you time to correct them and build confidence before the real thing.
SOC 2 Readiness and Internal Assessments:
We evaluate your controls, documentation, and operational evidence to ensure your organization is audit-ready. Our approach bridges the gap between IT security and business continuity, providing a clear roadmap to Type I or Type II certification.
NIST, FFIEC, and Regulatory Framework Reviews:
Designed for financial, healthcare, and public-sector organizations that must meet federal or industry mandates. We assess your policies and technical safeguards against the latest regulatory expectations and recommend practical, right-sized improvements.
Program Health Checks and Maturity Audits:
A deep dive into your Business Continuity, Disaster Recovery, and Crisis Management programs to evaluate structure, governance, testing frequency, and measurable resilience outcomes. Perfect for organizations seeking to validate program effectiveness before executive review or renewal.
Outcome:
Receive a prioritized findings report, gap analysis, and targeted recommendations for immediate improvement — no fluff, no filler. Just clear evidence of where you stand and what to do next.
